Plain English summary
We collect only what's needed to run your account and your software. We don't sell your data, ever. We share it with the service providers we use to operate (Stripe, Vercel, Supabase, etc.). You can cancel anytime and take your data with you in CSV or XLSX.
ReliableTrack ("we", "us", "our") is a software-as-a-service product operated by Reliable Oilfield Services LLC, a Texas limited liability company headquartered in the Permian Basin. We can be reached at brian@reliableoilfieldservices.net.
Account information — when you sign up: name, email, phone (optional), business name, role, and the names/emails of techs you add to your team.
Billing information — payments are handled entirely by Stripe. We receive the billing email, the plan you subscribed to, and subscription status. We never see or store your full card number.
Field-service data — the work orders, photos, signatures, GPS coordinates, inventory counts, customer details, and notes that your team enters into the app. This is your data — you own it.
Diagnostic data — error reports (via Sentry), basic usage events, and service-worker cache stats to keep the app working. No third-party advertising or marketing trackers.
To run ReliableTrack we share specific data with the following processors, each bound by their own privacy commitments:
We do not sell, rent, or trade your personal information or your customers' data to third parties.
To exercise any of these rights, email brian@reliableoilfieldservices.net.
We keep your data while your subscription is active and for 30 days after cancellation to allow recovery. After that, account data is deleted on request and otherwise scheduled for deletion. Backups containing your data may persist for up to 90 additional days before being overwritten in normal rotation.
All traffic to ReliableTrack runs over HTTPS. Data is encrypted at rest in our database provider. Database access is restricted by row-level security policies that ensure customers can only see their own data. Authentication tokens are short-lived and stored locally on the device. No security system is perfect — if you discover a vulnerability, please contact us at brian@reliableoilfieldservices.net.
We use the minimum cookies and local-storage entries necessary to keep you signed in and to make the app work offline. We do not use third-party advertising cookies or cross-site tracking.
ReliableTrack is a business tool. It is not directed at children under 13 and we do not knowingly collect personal information from children.
ReliableTrack is operated from the United States. If you use the service from outside the U.S., you consent to having your data processed in the United States. We are not currently certified under GDPR or similar regimes; contact us before using ReliableTrack to process EU-resident personal data.
We may update this policy. Material changes will be announced by email to account owners at least 14 days before they take effect. The "Last updated" date at the top will always reflect the current version.
Questions, requests, or concerns about this Privacy Policy:
brian@reliableoilfieldservices.net
Reliable Oilfield Services LLC
Permian Basin, Texas, USA